Our business strategy is based on our belief that our customers value consistent, predictable business processes that deliver exceptional product and service quality.

To enable the deployment of our strategy, Parlec implemented and continues to maintain and improve our Quality Management System. The System was originally implemented in 1996, achieving certification to the ISO 9001:1994 Standard in 1997. Our System has since been re-certified to ISO 9001:2000 Standard.

A primary element of our annual business planning and deployment process is to review all aspects of our business and define objectives for the improvement of our key business processes. These objectives include the development of improvement actions needed to:

• Evaluate current process performance against planned process output.
• Identify the sources of process variation that result in variance in each transaction and each product we ship.
• Initiate continual improvement activities to reduce variation and prevent the occurrence of product, service and transaction noncompliance.

We strive to maintain a culture throughout the company that enables all employees to embrace a customer-focused, data driven philosophy and apply it to everything we do. When improvement opportunities are identified, either internally or through communication with our customers, every effort is made to identify the root cause of the issue and implement sustainable process improvements.